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Important Notice: Temporary Downtime for Online Referrals

Due to essential system maintenance, our online referral forms will be unavailable from 5:00pm on Wednesday 14 October until the system is restored during the week commencing Monday 19 October.

If you need to make a referral or contact the service during this period, please use the appropriate contact details below:

Royal Borough of Kensington and Chelsea (RBKC)

  • Email: socialservices@rbkc.gov.uk

  • Telephone: 020 7361 3013 (Monday to Friday, 9:00am to 5:00pm)

  • Emergency Duty Team: 020 7373 2227 (out of hours, weekends and bank holidays)

Westminster City Council (WCC)

  • Email: AccesstoChildrensServices@westminster.gov.uk (Monday to Friday, 9:00am to 5:00pm)

  • Telephone: 020 7641 4000 (Option 1, Monday to Friday, 9:00am to 5:00pm)

  • Emergency Duty Team: 020 7641 2388 (out of hours, weekends and bank holidays)

If a child is at immediate risk of harm, please contact the emergency services without delay.

For all Children's Services referrals during this period, please use the contact details above instead of the online referral forms.

We apologise for any inconvenience and thank you for your patience.

Westminster/RBKC